CCW Las Vegas Overview - Customer Management Practice

The World’s Largest Customer Contact Event.

June 14-17, 2027 | Caesars Forum, Las Vegas

2026 Post Show Report
2026 Event Brochure
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CCW Executive Exchange Attendees

6000+

Attendees

54%

Fortune 100 Represented

92%

Budget Influencers

60+

Contact Exchanges Per Minute

Top Practitioner Industries

24%

Financial Services

15%

Healthcare & Wellness

14%

Consumer Goods & Retail

7%

Technology

Empowering Customer Contact Professionals to Impact Change

Customer Contact Week was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. As the industry has evolved, so has CCW, continuously adapting to profound advancements in technology and shifting customer expectations.

CCW continues that tradition by exploring digital transformation strategy, generative AI and emerging technologies, remote work, customer experience best practices, leadership & culture, and more. Our carefully curated agenda features thought-provoking keynotes, interactive workshops, and engaging think tanks, equipping you and your team with cutting-edge strategies and tactics to pave the way forward.

View the Brochure
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Why Attend CCW Las Vegas?

At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights. Hear from our attendees below.

Watch 2026 Highlights
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Learn Customer Contact Strategies

With real strategies and real results, Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.

Connect with Customer Contact Experts

Source new technology solutions and connect with like-minded peers. CCW’s Expo Hall offers abundant resources, live demos, and 1:1 meetings with exhibitors offering services in AI, Analytics, CX Management, and more.

Build a Culture of Customer Success

Set yourself and your team up for success with the top ideas progressing the customer contact space. Create your unique experience in our program to build your knowledge and strategies for the future.

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Inspire and Network with Professionals

Whether professional growth or growing your network, find endless opportunities for engagement and development at the only customer contact event series offering in-person benchmarking and invaluable inspiration for transformative action.

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A large audience sits in a conference hall facing a stage with screens displaying “Customer Contact Week” under green and blue lighting.
A person with short blonde hair speaks on stage at Customer Contact Week Las Vegas, with a large event sign visible in the background.
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Customer contact, live

Bringing the research insights, communities, and channel conversations you know into the heart of Customer Contact Week.

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Research

Experience Research live at CCW through exclusive data reveals, benchmark-driven sessions, and insights woven throughout the event agenda. See what the latest research means for customer contact leaders—and how to turn those findings into action inside your organization.

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CCWomen

Exclusively at CCW, the CCWomen Summit at offers a dedicated experience designed to inspire, empower, and connect women and allies across the customer contact community. Through impactful programming, candid conversations, and meaningful networking, the Summit creates space to invest in your growth, strengthen your connections, and move your career forward.

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CCW Digital

Experience CCW Digital beyond the screen. Customer Contact Week brings the insights, experts, and conversations from the world’s largest online customer contact community to life—giving you the chance to hear from industry voices live, dive deeper into the trends shaping the field, and connect face-to-face with the community behind the content.

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A woman speaks into a microphone while seated on stage; behind her is a projector screen with her photo and presentation details, and a purple CCWOMEN backdrop.
Four people sit on stools participating in a panel discussion at Customer Contact Week; one person speaks into a microphone while holding a tablet.
A woman stands at a podium presenting to a seated audience in a conference room, with a slide titled “Preparing for an Uncertain Future” displayed on a large screen behind her.
Four women sit on a panel speaking to an audience at a conference. The backdrop reads “CCWOMEN.” Attendees listen while one panelist speaks into a microphone.
Several people sit together, one handing a name badge to another. Conference lanyards and “VIP” stickers are visible.
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Seven people stand in front of a conference display about customer contact organizations, holding drinks and smiling for a group photo.
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CCW Expo Hall

Dive deep into cutting-edge technologies that are revolutionizing the contact center and powering world-class customer experiences in the CCW Expo Hall. Engage in candid discussions about AI’s potential in the contact center, experience live demos of the newest solutions on the market, and meet 1:1 with the industry’s most influential providers, all in one place.

Are you a solution provider interested in sponsoring CCW? Check out the prospectus and get in touch with our team.

Partner With Us
Get Sponsorship Prospectus
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Thank you to our 2027 solution providers

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Two people in yellow jackets stand at a table, looking at a laptop. Behind them is a yellow wall with text and a screen displaying a quote about AI and customer interactions.
A person takes a photo with a smartphone at an exhibit booth displaying the text "Design your own AI agent" and a screen showing a man sitting with a laptop.
People walk and interact at a busy technology conference expo hall with various company booths and banners visible.
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Networking

From opening night to after-hours celebrations, exclusive networking parties give you more ways to connect, reconnect, and celebrate with the customer contact community all week long.

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What attendees are saying

Hear directly from the leaders who’ve experienced CCW and the reasons why they keep coming back.

A woman in a red shirt speaks at a conference, with booths and attendees visible in the background. Text on screen reads: “Thilia Stone, Senior Manager, Business Intelligence, Shipt.”.
A woman in a red “INKER” shirt stands in a convention center, smiling. On-screen text reads: “Ashleigh Hill, Inbound Sales Director, Custom Ink.”.
A man in a plaid shirt speaks at a business conference; event attendees and booths are visible in the blurred background. Text reads: “Roger Lee, Founder & Principal, Contact Center Advocates, LLC.”.
Mike Rangel of Zillow speaks in an exhibit hall at Customer Contact Week, wearing a badge and lanyard, with event booths and attendees in the background.
A woman stands in a convention center, wearing a striped shirt and conference badge. Text reads: "Sherri Schmidt, Caterpillar. First time here at CCW." People and booths are visible in the background.
A woman wearing glasses and a beige top smiles at an event; text on screen reads "Jacki Banducci, Ulta Beauty" and "CCW Customer Contact Week.
A man in a blue blazer speaks at an event. Text on screen reads "Brandon Beall, Cvent" and "CCW Customer Contact Week." The background is blurred.
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“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”

NIPR
CCW Las Vegas Attendee
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“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”

Gant Travel
CCW Las Vegas Attendee
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“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”

Opportunity Bank of Montana
CCW Las Vegas Attendee
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“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”

Reprise Financial
CCW Las Vegas Attendee
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“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”

Mitutoyo
CCW Las Vegas Attendee

Get in touch

Need help registering or have a question about the program?
Send us an email or fill out the form below and a member of the team will get back to you shortly.

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From the CCW Blog

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Optimizing the Output: Continuous Improvement for Generative AI Support
A person in business attire holds a clipboard and pen while working on a laptop at a desk with a notebook and coffee cup.
7 min read

Career Pathing as Retention: How to Keep Contact Center Agents Engaged Long-Term
Three people wearing headsets sit at desks with computers in a modern office, working and speaking with customers.
6 min read

Turning Data into Dialogue: Elevating Experiences with Customer Analytics

Be there at CCW Las Vegas

Las Vegas, June 14-17, 2027. Be a part of customer contact’s biggest conversations at the world’s largest customer contact event. We’ll see you there.

Register
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January

CCW Orlando

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Audience members sit in rows of chairs at an indoor event, with several people looking towards the stage or screen.

October

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